Shipping policy

Shipping & Delivery Policy — Get Livora 

Last Updated: September 2026

At Get Livora, we provide fast, reliable, and secure delivery across all seven Emirates in the United Arab Emirates. Every order of our skincare, personal care, and botanical herbal products is carefully handled and packed to ensure it arrives in perfect condition.

1. Delivery Rates & Free Shipping

Order Value Shipping Cost Payment Methods Available
Orders over AED 199 FREE Delivery Prepaid (Card) & Cash on Delivery (COD)
Orders below AED 199 FREE Delivery Prepaid (Card) & Cash on Delivery (COD)

  • Cash on Delivery (COD): Available across all Emirates with no hidden handling surcharges on eligible orders.

2. Delivery Timeframes

  • Dubai, Sharjah, & Ajman: 1 to 2 business days.

  • Abu Dhabi, Ras Al Khaimah, Fujairah, & Umm Al Quwain: 2 to 3 business days.

  • Remote / Non-Urban Areas: 3 to 4 business days depending on courier route schedules.

Order Processing Hours: Orders placed before 2:00 PM (GST) Saturday through Thursday are processed and dispatched on the same day. Orders placed on Friday or UAE public holidays will be dispatched on the next business day.

3. Order Tracking & Delivery Process

  1. Confirmation: As soon as you complete your checkout, you will receive an automated order confirmation via SMS/Email/WhatsApp.

  2. Dispatch Notification: When your package leaves our fulfillment facility, you will receive an SMS and email with an active courier tracking link.

  3. Courier Contact: On the day of delivery, the courier representative will call or WhatsApp you to confirm your location and arrange a suitable drop-off time.

4. Cash on Delivery (COD) Guidelines

To avoid shipment delays or cancellations for COD orders:

  • Please ensure your UAE mobile number is active and reachable via calls or WhatsApp.

  • Have the exact order amount ready in AED at the time of delivery to ensure a smooth handover.

  • If you need to reschedule delivery, inform the courier agent directly or message our support team within 24 hours of dispatch.

5. Address Details & Customer Responsibility

  • Customers must provide complete delivery details, including Emirate, Area, Street Name, Villa/Building Name, and Apartment/Office Number.

  • Get Livora is not responsible for shipment delays or failed deliveries caused by incorrect contact information or repeated unresponsiveness to the courier's delivery attempts.

6. Damaged or Leaking Parcels

Because our catalog contains liquid serums and glass-bottled herbal oils, please inspect the package upon handover. If the outer carton shows visible leaks, damage, or tampering:

  • Take clear photos/videos of the package.

  • Note the condition with the delivery agent or reject the package.

  • Contact our support team immediately via WhatsApp or email with your Order ID, and we will dispatch a replacement at no extra charge.

7. Customer Support & Inquiries

For shipping inquiries or order status updates:

  • WhatsApp / Phone: +971 [Your UAE Contact Number]

  • Email: support@getlivora902@gmail.com

  • Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GST)