Frequently Asked Questions
Do you deliver across all Emirates?
Yes. Dubai, Sharjah and Ajman: 1–2 business days. Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain: 2–3 business days. Remote areas: 3–4 business days.
Is Cash on Delivery (COD) available?
Yes, COD is available across all Emirates with no hidden charges. Please have the exact order amount ready in AED when the courier arrives.
Is shipping free?
Orders over AED 199 ship free. Orders below AED 199 have a flat shipping fee of AED 15–20.
How long does it take to process my order?
Orders placed before 2:00 PM (GST), Saturday to Thursday, are dispatched the same day. Orders placed on Friday or UAE public holidays are dispatched the next business day.
Can I return a product?
Yes, within 7 days of delivery, as long as the item is unopened, unused, and in its original packaging with the seal intact. See our full Refund Policy for details.
What if my order arrives damaged?
Contact us within 48 hours via WhatsApp or email with your order number and photos/videos of the damage. We'll arrange a free replacement or full refund.
How do I track my order?
You'll receive a dispatch notification by SMS and email with a live courier tracking link as soon as your order leaves our facility.
How do I contact support?
Reach us via WhatsApp, phone or email — see our Contact page for details. Support hours: Monday to Saturday, 9:00 AM – 6:00 PM (GST).
