Privacy Policy — Get Livora 

Last Updated: September 2026

At Get Livora, accessible from our online store, your privacy and the security of your personal information are of paramount importance. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, purchase our skincare and botanical herbal products, or interact with our customer support in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

1. Information We Collect

We collect personal information necessary to process your orders and enhance your shopping experience:

• Customer & Order Information: Full name, shipping address, Emirate, billing address, phone number (calls/WhatsApp), email address, and order history.

• Payment Details: Transaction reference numbers and payment method choice. (Note: We do not store full debit/credit card numbers; card transactions are encrypted and processed securely by licensed third-party payment gateways).

• Device & Browsing Data: IP address, browser type, device information, operating system, pages visited, and interaction data collected automatically via cookies and tracking pixels (such as TikTok Pixel and Meta Pixel) to improve site performance and relevance.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Processing, fulfilling, and dispatching your orders across the UAE.

• Sending transactional notifications via SMS, email, and WhatsApp (order confirmations, courier dispatch tracking, and delivery updates).

• Managing Cash on Delivery (COD) address verification and courier coordination.

• Responding to customer service inquiries, return/replacement requests, and technical issues.

• Delivering relevant promotional offers, beauty tips, and botanical care product launches (only where you have opted in).

• Detecting and preventing fraudulent transactions, chargebacks, and security breaches.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. We only share necessary data with trusted service providers who adhere to strict data security standards:

• Logistics & Delivery Partners: UAE-based courier services (such as Emirates Post, DHL, Aramex, or local 3PL couriers) receive your name, address, and phone number solely to deliver your orders.

• Payment Processors: Secure gateway providers handling card transactions.

• E-Commerce & Tech Infrastructure: Shopify and cloud-hosting systems that power our storefront.

• Legal & Regulatory Compliance: Competent UAE authorities or judicial bodies if required by law to prevent fraud or enforce our Terms of Service.

4. Cookies & Web Technologies

Our website uses standard cookies and tracking technologies to:

• Remember items added to your shopping cart.

• Understand your browsing preferences and site traffic.

• Deliver tailored advertisements across platforms like Instagram, Facebook, and TikTok.

You can choose to disable cookies through your individual browser settings, though doing so may affect certain checkout and navigation features on the site.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We retain your transaction records only for as long as necessary to fulfill legal, tax, and accounting obligations under UAE commercial regulations.

6. Your Rights Under UAE PDPL

As a consumer in the United Arab Emirates, you have the right to:

• Access, review, and request a copy of the personal data we hold about you.

• Request the correction or updating of incorrect or incomplete personal details.

• Request the deletion of your personal data, subject to ongoing legal or operational obligations (e.g., active orders or tax record compliance).

• Withdraw consent from marketing communications at any time by clicking the "Unsubscribe" link in emails or replying "STOP" to SMS/WhatsApp messages.

7. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational procedures or UAE legal standards. Any revisions will be published on this page with an updated "Last Updated" date.

8. Contact Our Data Support Team

For any privacy inquiries, data deletion requests, or questions regarding our practices:

• Brand: Get Livora

• getlivor902@gmail.com

• WhatsApp / Phone: +971565761047

• Location: United Arab Emirates