Return & Refund Policy
At GetLivora, we want you to love what you ordered. Here's how returns and refunds work:
Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or with items missing, contact us within 3 days of delivery with your order number and photos or an unboxing video. We will arrange a replacement or refund at no extra cost to you.
Change of Mind Returns
Due to hygiene and safety standards for beauty and skincare products, we can only accept change-of-mind returns on items that are unopened, unused, and in their original sealed packaging, within 3 days of delivery. Opened or used cosmetics, skincare, and haircare products cannot be returned unless defective.
How to Request a Return
Email us at getlivora902@gmail.com or message us on WhatsApp at +92 319 4777488 with your order number and reason for return. Once approved, we will share pickup or drop-off instructions.
Refunds
Approved refunds are processed within 5-7 business days to your original payment method, or as store credit if preferred. For Cash on Delivery orders, refunds are issued via bank transfer or JazzCash/Easypaisa.
Non-Returnable Items
Final sale items, gift cards, and opened cosmetics/skincare products (unless defective) are not eligible for return.